How long will delivery take?
The books we publish are available from all our agents. Books from other publishers and other material listed on this web site are available only from our headquarters in Adelaide Australia.
Our agents are based in:
Australia (Brisbane, Sydney, Melbourne, Launceston, and Perth)
New Zealand (Auckland)
United States of America (Los Angeles California)
Canada (Brampton Ontario)
Great Britain (Cardiff, and Scarrington Nottinghamshire)
South Africa (Durban)
How much does shipping cost?
Within Australia orders under $66.00 have a flat shipping fee of $6.60 if there has been a cost to us in shipping it to you.For orders over $66.00 there is no charge. For these orders we use the standard shipping methods described below. If you want an express service or some other special service there will be an additional charge to pay for that service.
If you live outside of Australia and you want products we have listed but don't publish we will advise you of how to obtain them from the publisher. If you decide to order the products from us we there will be an additional charge to cover the cost of shipping.
Shipping to countries other where our agents are located will be charged at cost.
Standard ways to deliver orders
We use the following standard ways to deliver orders. If you require a faster service, we will pass on to you additional charges at cost. Please ask us to estimate the cost.
1. Within urban areas where agents are located we try to have free delivery using inter-ecclesial networks. This service can be faster than postal services but also can be subject to the availability of individuals and so delivery times cannot be guaranteed. If you want an order by a particular date you should chose one of the paid shipping options when you are checking out.
2. Normal surface postal delivery within each country eg Australia Post.
3. International orders are sent by the method selected by the customer. The options are shown when you complete the online order.
Courier Service within Australia
We use "Couriers Please" as our main interstate delivery service within Australia. This is used for deliveries to capital cities and other main population areas. Outside these areas or to PO Boxes or for Express Post we use Australia Post.
Couriers Please delivery times from Adelaide are:
Brisbane, Gold Coast, Sunshine Coast 3 days
Lismore 4 days
Newcastle, Gosford, Wollongong, Canberra 3 days
Sydney 2 days
Melbourne 1 day
Ballarat, Bendigo, Geelong 2 days
Perth 2 - 5 days
Couriers Please service has very good delivery times and provides a tracking and redelivery service if there is no one home at the first delivery. In these cases they will leave a card in your letter box with the tracking number and a telephone number for you to call to arrange the redelivery. It is important to make this call within 24 hours, or the parcel will be returned to us, involving a delay in delivery and extra costs.
Deliveries to New Zealand
We have a special monthly delivery service to New Zealand which is very cost effective. Orders usung this service must be received by the 13th of each month. Delivery will be within 2 - 3 weeks. Other faster more expensive options can be selected when you complete your online order.
Updated 27 January 2016